In this video we will discuss in further details how to contact partner support and the reasons behind their processing methods.
If you haven't already watched the first video, "Monetize Under Review Solution and Reason", please do so before continuing this video.
Now, let's discuss who YouTube partner support is. Essentially, they are your typical, run of the mill Tier one support agents. If you have never worked in a tier one call center environment, then there are a few things you should know.
Tier one support centers are staffed with lower paid employees. Although the individuals may be of higher skills, they are not typically recognized as such. Nearly every support center rates their agents on the number of issues they resolve per hour. There is no reason that YouTube partner support is any different. For YouTube, there are always more open requests then there are agents available to process the requests. Therefore, the agents have the luxury to pick and choose the requests they work on.
When you combine the agent's ability to pick and choose requests with the requirement to process as many requests as possible, the agents will naturally want to select and work the shortest and fastest to process requests. This is known as cherry picking.
Therefore, when you email partner support, always make sure your communication is extremely short and to the point. I personally try to make my communications less than 30 seconds when read out loud.
If you need multiple videos processed, send them as separate requests. The agent will see your short requests and likely process them all at once and still get credit for each individually.
However, be sure to alter the subject lines so the agent can recognize each as a separate request instead of it looking like you sent the same request multiple times just for attention.
Here is an example for self-composed music or art:
Email Subject : Enable Monetize for video HlapRsf1NfE
Body:
Please enable Monetize for my Video. I am the original creator of this video and there are no copyright images or audio.
My Channel Name: ThreeDigitIQ
My Original Video: http://www.youtube.com/watch?v=HlapRsf1NfE
Here is another example for using creative commons audio:
Email Subject : Enable Monetize for video 06CLXkdKdws
Body:
Please enable Monetize for my Video.
My Channel Name: ThreeDigitIQ
My Original Video: http://www.youtube.com/watch?v=06CLXkdKdws
The royalty free music used in this video is 'Empire' by Flembaz (www.flembaz.com), licensed under Creative Commons "Attribution 3.0".
Name of the track: Empire
Artist of the track: Flembaz
Direct URL of the track: http://www.flembaz.com/content/11%20-%20Empire.mp3
Link to the license terms: http://www.flembaz.com/about/ (Section: "Can I do something with your songs?")
Link to term of license: http://creativecommons.org/licenses/by/3.0/
The next tip here is removing all emotion from your request with the acceptation of apologies. This is true even if you receive a reply and the agent made a mistake. Do not berate the agent; they are just trying to process as many requests as they can in a short amount of time. My favorite line is:
"I deeply apologize for the error; the correct information is as follows:" I then list the pertinent information.
Last, and this is unconfirmed... I tend to receive responses between 4:pm and 9:pm Easter time. Therefore, I like to wait until 5 or 5:30 PM eastern to send my requests for a fast response since they seem to work LIFO, or 'last in' 'first out' method.
Thanks for watching. Let us know your experience.
Please don't forget to subscribe and rate this video, and have fun out there.
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